If you are running your own business one thing you must be aware by now is that you get business based on your reputation. When people talk good things about your goods and services good things happen to your business. A brand’s reputation and reviews are the most vital factors that every customer tends to check before they decide to invest in the products and services offered by it. Word-of-mouth is a key influencer in purchasing decisions.
So where do people talk and interact mostly in this new digital era – Internet and social media. With the internet melting barriers between customers, word-of-mouth can travel far and wide with ease. Today’s customer will always look at the reviews and compare prices before buying. Potential customers are more likely to purchase or do business with you if they find positive reviews of other customers/clients about you. Therefore, your business’s online reputation can have a huge impact on lead generation and retention.
To maintain a good reputation online is not easy, one negative comment or review can be harmful and bring down years of hard work. It is very important to have an effective online reputation management (ORM) strategy to keep an eye on your business’s reputation on World Wide Web.
Top 3 Benefits of Online Reputation Management
Good Reputation Means Great Sales
A good online reputation always attracts great business. Increased sales are directly related to trust and reputation. So if you want an increase in sales it is imperative to have an impeccable reputation. Good reviews, feedbacks, and social media followings impact your business greatly. Your brand must have positive reviews and footprints on the internet.
Trust and Credibility
People always trust a brand or business with a good online reputation so it’s a must that you monitor your brand’s reputation regularly. Both clients and customers seek out others opinion before making the smallest of investment. As per a study conducted by PowerReviews – 97 percent of consumers consult product reviews before making a purchase and over one-third of shoppers won’t purchase products in a brick-and-mortar store without first consulting reviews. This means that no matter what is your business size your customers will surely sought you out online. With more than 90% of customers putting full trust into positive online reviews, you need to keep your online reputation intact more than ever now.
Resolve Conflicts Easily
Another vital benefit of managing your business’s online reputation is responding to negative reviews and feedbacks on time. There are various tools that let you monitor your online reputation and notify you whenever a review is left in regards to your business in any review platform across the web. In this online world, it is best to respond well to negative reviews and comments at the earliest and put out the fires before they spread. Customers appreciate and feel important when you respond to negative reviews as they see you partaking in conflict resolution without any qualms. This also shows that you have set standards of how your business operates and that you take the consumer seriously.